TECHNICAL ASSISTANCE PROCESS REDESIGN
EXPERTS, PROCESS AND TOOLS ARE THE KEY FOR OPERATIVE EXCELENCE

Our consultants are experts in the root cause analysis in order to improve the technical customer care processes. Performance and economics. If you realise there are spaces to do better, come with us, we will take you into a new performance level.

  • Root Cause Analysis for technical issues
  • Cost efficiency on the field force
  • Automatize the technical support service.
  • Proactive and predictive plans
  • Improve provisioning response time.

END TO END TECHNICAL PROJECT MANAGEMENT
STRATEGY, TECHNOLOGY AND OPERATION ALL TOGETHER TO PROVIDE A DIFERENT SOLUTION TO OUR CUSTOMERS

Our consultants are fully aware that introducing a new technology is not just a matter of a  good technical solution. The success of a technical project depends on a good mix of strategy when thinking on it, technical knowledge and operational skills when defining and  strictness when executing and launching.

Only from a global perspective can be assured the success of a project  in all it streams: financials, technical and operational. Only with this you can provide a differential experience to your customers.

  • Feasibility studies and business plan for the service
  • Design and management of the project plan
  • Development of specific processes support for the new service
  • Support for the design of the technical solution
  • Change management and damage mitigations for launch phase

PMO FOR TECHNICAL / OPERATIVE PROJECTS
METHODOLOGY, KNOWLEDGE AND ATTITUDE

Our certified professionals from the PMI have the experience, methodology and desired knowledge, but what is even more important, a dynamic and proactive attitude that are key to assure a successful execution of your projects

WHERE ARE WE
CONTACT
SOCIAL
MADRID

Headquarters
Calle Norias, 80 1ºH
28221 Majadahonda
Madrid (España)

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CHILE

Business Factory Latam
Edificio Torre del Parque Arauco II
Cerro Colorado 5240, Piso 10
Santiago (Chile)

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